Questions about Dernier Appel
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Ordering and Payment
What payment methods do you accept?
We accept payments by credit card (Visa, Mastercard) and MobilePay.
How can I track my order?
Once your order has been shipped, you will receive an email with a tracking code so you can follow your package all the way to your doorstep.
How long does it take to receive my order?
We aim to deliver your order within 1–2 business days.
Returns and Exchanges
How can I return an item?
If you wish to return an item, it must be done within 14 days. Returns can be made through this link.
Read more about our returns and exchanges here.
Can I exchange an item?
Yes, you can exchange an item within 14 days of receiving your order. Please contact our customer service to arrange an exchange.